About this policy

BMT Insurance Brokers Pty Ltd ACN 73 610 559 021 (BMT) is committed to protecting personal information we collect from you. BMT has implemented measures to comply with its obligations under the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.

This policy explains how we deal with your personal information.

Why does BMT collect my personal information?

We collect your personal information primarily to enable us to provide Retail Insurance Broking and related services (the Services) to you. BMT may also use this information to promote or market its current and future products and services to you.

What personal information does BMT collect?

BMT only collects your personal information it requires to provide you the Services, or to promote or advertise BMT's current or future services. The types of information BMT collects include your name, address, personal and/or work contact details and payment details as well as information regarding property, assets and finances that are required to provide the relevant service to you.

If you ask BMT to help you determine which of the Services best suits your needs, BMT may ask you to provide it with additional personal information.

Importantly, BMT does not collect any personal information it does not need.

How does BMT collect my personal information?

Your personal information will usually be collected by BMT when you:

  • Request information from, or have dealings directly with BMT;
  • Request that we provide you with the Services;
  • Access or request information from or through BMT's website; and
  • Access BMT Apps including where you enter information via the App.

In addition to collecting personal information directly from you, BMT may collect personal information about you from third parties including credit reporting agencies and any insurance company.

In relation to the use of the BMT website, BMT may collect personal information through the use of:

  • ‘Cookies’ used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your Internet browser, which may then store it on your PC or computer system. This website uses cookies so that BMT can better serve you when you return to this website again.
  • Google Analytics and Google Tag Manager. These are used to install, manage and update all tracking tags and BMT uses all features available in these platforms. They may result in the collection of the following types of information:
    • General app usage, including button clicks, page views, general location of users.
    • Demographics and interests of users.
    • Number of downloads and installs by device (android and apple) and by campaign.
    • Crashes and exception reporting.
  • In addition:
    • BMT have implemented and use Display Advertising.
    • BMT use Remarketing with Google Analytics to advertise online.
    • Third-party vendors, including Google, show BMT ads on sites across the Internet.
    • BMT and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.
    • Users can opt out by utilising Google's Opt-Out Browser Add On
      (https://tools.google.com/dlpage/gaoptout/) and/or Ads Preferences Manager(www.google.com/settings/ads/)

What if you don't provide BMT the personal information it requires?

If you can't or won't provide BMT with the personal information it reasonably requires, BMT may be unable to provide you the information or Services you wish to receive or use.

How does BMT use my information?

BMT uses your personal information to:

  • Provide you with the Services;
  • Determine which of the Services best suit your needs; and
  • Promote and market BMT's current and future products and services to you; and
  • Conduct research (including but not limited to client surveys) concerning BMT's current and future products and services.

BMT will only use your personal information for direct marketing purposes as authorised by the Privacy Act 1988. That includes where we collected the information from you and you would reasonably expect the information to be used for direct marketing. In all other circumstances we would only use your personal information with your consent or where it is impracticable to obtain that consent. In all direct marketing correspondence sent to you we will give you the opportunity to "opt out" of receiving any further marketing correspondence.

Will your personal information be given to anyone else?

In providing you the Services, BMT may be required to disclose your personal information to:

  • Other BMT companies; and
  • BMT's contractors and service providers performing services including (but not limited to) credit reporting, mail-house and printing services.

Other than those above, BMT will not disclose your personal information to any third party unless:

  • You authorise BMT to do so;
  • Your safety or the safety of others in the community is at risk; or
  • BMT is required or permitted by law.

BMT sends personal information to recipients overseas as required when providing its services to you. The countries to which personal information is sent varies depending on the circumstances.

Is my personal information secure?

BMT takes all reasonable steps to ensure your personal information it holds is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. BMT only permits its authorised personnel to access your personal information.

Internet security

The Internet is not a secure environment.

BMT takes reasonable steps to ensure the information you send BMT is, to the extent reasonably possible, secure and protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure.

External links

The BMT website may contain links to other websites. BMT is not responsible for the privacy practices of those other websites. BMT makes no warranty as to the accuracy or content of those linked sites, or that such links will remain current or be maintained.

Customer Service Policy

This policy applies to all transactions conducted on www.bmtinsure.com.au for any of the following companies

  • BMT Insurance Brokers Pty Ltd
Shipping & Delivery Policy

We deliver all of our compliance documents electronically via email within 24 hours of contact with you. These documents are, but not limited to, FSG, PDS and any policy or related document from the any of the Insurance companies that we place business with on your behalf. For all printed copies, BMT use the normal service provided by Australia Post. We ship all of the above mentioned documents within Australia and Overseas as required

Security Policy

BMT Insurance Brokers Pty Ltd wants to ensure that you can make payments with complete confidence online. When making payments on www.bmtinsure.com.au our financial details including your credit card number is passed through a secure server using the latest 128-bit SSL (Secure Socket Layer) encryption technology. SSL encryption is the industry standard and helps protect your personal details online. If you have any questions regarding any of our policies, please contact our privacy officer at info@bmtinsure.com.au.

Changes to this privacy policy

BMT reserves the right to change this Privacy Policy from time to time. This Privacy Policy was last updated in October 2016.

Rights of access and correction

You have a right to access the personal information BMT has collected from you. You may request details of your personal information by contacting BMT's Privacy Officer on 1300 268 467 or at info@bmtinsure.com.au.

The accuracy of your personal information is important to us. BMT will take reasonable steps to ensure your personal information is accurate, complete and up-to-date. If you believe that any personal information BMT holds about you is not accurate, complete or up-to-date, please contact BMT's Privacy Officer on 1300 268 467 or info@bmtinsure.com.au.

Complaints

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with BMT’s Privacy Officer. BMT’s Privacy Officer’s contact details are:

1300 268 467

1300 268 465

info@bmtinsure.com.au

Mail:
The Privacy Officer,
BMT Insurance Brokers Pty Ltd,
PO BOX N314 Grosvenor Place, Sydney NSW 1220.

Your complaint will be dealt with confidentially. BMT’s Privacy Officer will contact you within 14 days to discuss your concerns and ways in which the matter may be resolved.

If you are unhappy with the outcome of our complaints process you may approach the Australian Information Commissioner (at https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint).